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Case study: Telekom Austria AG

Case study: Telekom Austria AG

About the customer:
Telekom Austria is the largest mobile and fixed line operator in Austria. As an incumbent former state owned company, TA has a vast range of legacy applications that require constant maintenance and integration when new systems are introduced.

Background:
TA decided to implement of a new web based CRM application with back-end Billing and Rating systems. It was a 5 year program which involved replacing certain systems and integrating with others.

Goals:
– Drastically reduce cost per customer for OSS systems
– Speed up delivery cycles of new functionality by implementing modern and flexible processes
– Maintain quality and customer satisfaction throughout this major change project touching almost all systems in use.

Implementation:
The key moment was at the onset when an experienced team of implementation specialists were recruited. Automatic batch tests to verify end to end processes were developed and used through-out the development cycle. Off shore teams in the Ukraine were managed alongside local teams in Vienna using modern methods of task tracking and team communication.

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